Enterprise Client Relationship Director

New York, US

What you will do:

  • Ensure a seamless, and frictionless client experience across all aspects of a client’s engagement with Adlook
  • Be a generalist with central knowledge of how Adlook can solution for all of a clients needs
  • Represent a client’s needs effectively back to Adlook
  • Cultivate long-term partnerships as the trusted advisor for a diverse portfolio of accounts
  • Conduct regular in-person meetings with exceptional customer service
  • Communicate effectively through various channels, meeting high standards and processes
  • Address customer inquiries and requests promptly and professionally
  • Provide detailed information on our innovative services and products
  • Support customers in launching successful ad campaigns
  • Deliver persuasive performance reports and QBR presentations to key clients
  • Maintain comprehensive product knowledge and act as a mentor for junior colleagues
  • Drive impactful projects in account management, becoming a go-to expert
  • Collaborate with sales teams to foster relationships with consumer brands and stakeholders

Desired Skills and Experience:

  • 6+ years managing online advertising campaigns, preferably for Fortune 1000 clients
  • 3+ years in digital media agencies handling programmatic, branding, and full-funnel campaigns
  • Proficiency in self-service DSPs and how they fit into a brands overall media mix
  • In-depth understanding of agency campaign cycles and decision drivers
  • Proven success in creating and managing media plans
  • Persuasive communicator with negotiation and presentation skills
  • MS Office expertise: Word, Excel, PowerPoint
  • Exceptional analytical, problem-solving, and customer-focused skills
  • Excellent verbal and written communication abilities
  • Multi-tasking, high-energy, and resourceful mindset
  • Strong motivation and ability to inspire others
  • Experience in mentoring or developing others is a plus

What we offer:

  • High-impact, autonomous position in a rapidly growing business
  • Flexibility to shape your career as the company expands
  • Truly international environment with a creative, dynamic team of professionals
  • Opportunity to shape the future of adtech, focusing on Privacy, Sustainability, Technology, and Efficiency
  • Competitive Salary
  • Top Tier Benefits
  • 401k Matching
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